SUPPORT & FAQ
Answers when you need them.
Start with the common questions below. If you still need help, send us a note and include what appears on your display.
Why am I not seeing any aircraft?
There may not be an aircraft with usable data inside your selected radius. Confirm your location and Wi-Fi connection, then try increasing the tracking radius.
Why is some information missing?
Not every aircraft broadcasts the same information, and some flight or route details may not be available from the live data source.
How do I change brightness or location?
Open the ticker’s browser-based control page from a device on the same network. You can adjust brightness, location, tracking radius, and display options there.
What happens if my Wi-Fi goes down?
The display will attempt to reconnect automatically. Live information resumes after an internet connection is restored.
Can I use Aviation Ticker outdoors?
Aviation Ticker is intended for indoor use unless your specific enclosure is clearly identified as outdoor-rated.
How do I update the firmware?
Visit the Firmware page for the latest approved release and step-by-step update instructions.